Tattoo not healing

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Has anyone ever gotten a tattoo that didn't heal up right and got infected? I have several tattoos and never any issues but this last one I got a couple days ago is just not healing right. It is raised, hot and puffy. I have been putting antibiotic ointment on it but not helping yet. Going to the shop today to get it checked out . Ugh!!! So infuriating . Anyone else have this happen but it turns out ok after all is said and done or was it jacked up?