help!!

i usually get a brazillian but lately when i have and the hair started growing in it would hurt. i would get ingrowns really easily. i have been just shaving now and i am still getting these bumps. i can pop them a little but then they take a couple days and they dry up. then i can see the hair under the skin and i have to use tweezers to get it out. sometimes the hair is a little long. are they just regular ingrowns? i use a serum to help with preventing ingrowns and treating them. idk what it is and what to do about them. i like the get waxed but my skin has been so sensitive. any suggestions?