Cervix position question....

I'm 36w2d today, my last dr appointment I was 35w2d and they refused to check on me when I asked. I had an appointment today which they checked and said in not dilated at all. My good friend was 3cm dialated since she was 28 weeks. I tried checking my cervix and it felt low and soft to me. It also kinda feel like something big and hard was behind the soft part, I'm guessing babies head? Idk, FTM here. I'm concerned.. I do not want to go overdue or be induced, I want to go on my own. What does that mean?