Is the customer always right?

Question

If a consumer initiates a purchase, and does not read the terms and conditions,  happily clicks through (or signs if it's in person) the order, but then realizes after the interaction is complete that they had agreed to something they didn't want/like. Should they be refunded?
Example 1: person pays $4.95 for a 14 day weight loss supplement trial. Clicks they agree to the terms and conditions without reading them. Then is upset when they are charged $89.99 after the trial period ends because they never cancelled and didn't return the unused product. All of which was explained in detail in the terms and conditions which the customer checked a box they read and agree to. Should they get their $89.99 back?
Example 2: Person miss understands the requirements for free shipping and picks the option for shipping that isn't free and submits the order without reviewing the order summary where shipping is disclosed. Should they get their shipping charge back?
Example 3: Person signs up for a gym membership that requires cancellation to be done in writing and signs a contract that discloses cancelation policy. Calls to cancel because they're moving, is told to write letter, doesn't.  Is charged for the gym membership for several months. Now wants all months refunded. Should they be refunded? 
What do you think CC?

Answer

All three of those examples seem to be consumer error for disregarding the fine print or print at all. In these instances I don't believe a refund is warranted.

Answer

The customer is not always right.
Sometimes the customer is just fucking stupid.
In all of these examples, it's their fault.

Answer

it's written out and can be read. if the information is offered, then it's the consumers obligation to read and understand the rules, or to ask. it's not the sellers obligation to draw out the full picture.

Answer

Ive worked retail and you wouldnt believe how many people will fight tooth and nail to get their way when they have been told by many people from cashiers to supervisors even getting the store manager involved and she would not give the customer their way people get pissy when they get told no the phrase the customer is always right is false info the customer is sometimes right

Answer

If they don't read the terms & conditions, they're not right.

If they're purchasing something in a store, they're probably still not right but we have to let them believe they are.

Answer

No I've found the customer is barely right. in these examples it's laziness and error so unless they have a valid excuse they shouldn't be refunded, in my job I've found the customer is never right  (with maybe 7 being the exception in 5 yrs), I really really hate this saying! it makes people feel entitled

Answer

I clicked no, because in those instances the customer was wrong in all 3.

But there are scenarios where you should adhere to the "customer is always right" mentality. Like if somebody is eating out at a restaurant and says they ordered their food with no cilantro but gets it anyways. They actually forgot to say they didn't want cilantro. Just assume the customer is right and remake the dish without cilantro.

Answer

There have been more times than not that the customer is wrong.

Answer

In all these cases no they aren't right, they didn't read the contract. 
But I will ad, when working in a business that requires a contract/membership whatever the case may be, I do feel the sales rep, should at least point things like that out
When I worked for massage envy, that was part of our sals script after signing people up, as they sign the contract we give them a short brief of whatever paragraph of the contract the initialed and at the end we as again, "do u agree to all the terms initialed"
I think it's good customer service to at least inform them, that way they can't come back and say " well your didn't tell me".

Is the customer always right?

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