should i change hospitals? Has anyone else had this happen to their baby?

at 11 weeks i got my first ultrasound were they told me my baby has a mass around his umbilical cord. because they wasnt sure if it was interfering with the umbilical cords placement i was suppose to see my doctor for the first time make sure his heartbeat was fine (because i have yet to hear my baby's heartbeat, even at the ultrasound) and the following day get another ultrasound. at 12 weeks i called the hospital because no one had got back to me with more information or appointments they said a nurse would call and nothing.. I'm now 13 weeks tired of calling and nervous about what's going on, this is my 3rd baby and I've never heard of this. please if anyone has had this happen to them or knows if any information, enlighten me!!