My predications keep bouncing

Dr
I know that glows uses what I log and makes an educated guess off that. But my fertility window keeps bouncing around. Every month it changes. I figured it's just still figuring me out so I haven't minded too much. But this last window (that has already passed) was accurate, I had all good fertility signs during that window time. But now it moved to the week after where i had no fertility signs. So that doesn't seem like an educated guess it seems like a bug. 
And my period predication is off too. It keeps bouncing back and fourth from the 8th and the 16th. The 8th should be correct but the 16th is way off.  That's a 35 day cycle and I NEVER have cycles that long.
What can I do? Do I email app support?