THERAPIST ABUSE- *long post*

*Edit- Thank you guys for the advice. I did report and when I called back to see if they were taking action, all they said was I would be getting a letter in the mail. This was Wednesday 5/8. Will update when I receive the letter. Bless you ladies for taking the time to reach out to me. It was so hard to reach out for help here, even anonymously, and your kind words mean more to me than you can know!

Hi all, I had this terrible experience with a therapist at the Kaiser Santa Clara Psychiatric Center last week. I wanted to know if you guys think I overreacted or did the right thing. I feel guilty reporting it, so I'm kind of torn.

Background Info:

I have had terrible anxiety since 2017 after losing my dad. It has recently gotten to the point where I've quit my job and am unable to leave the house without being in the cusp of a panic attack. In January 2019 I finally called Kaiser and spoke with what i assumed to be a scheduler, and after an evaluation, her recommendation was to do a face to face with a psychiatrist. Not being able to leave the house at that point, i never made the appointment with the psychiatrist.

Fast forward to last week, I'm starting to feel a little better, making small trips to the grocery store, get gas, etc. I make an appointment with a nurse practitioner for my endo pain. This nurse was an angel. She asked me how I was doing and I broke down in her office. She suggested I get a phone appt with a therapist and talk it over. She puts in a referral and comforts me saying, "If I don't have at least one person crying in my office every day, I'm not creatig a safe enough environment for my patients." I left here feeling better than I had in months. Then came the phone call..

The Incident:

I received a call from a woman who said she was calling from the Psychiatric center in kaiser, and asked what can she can help me with. I told her I wanted a phone appt with a therapist. She said, you've already had one. I replied with no, I never made one. She replied in this nasty tone, " Uh, YEAH, you have. In January." I kept saying no, she kept saying you have already had one. Her voice keeps rising and she start cutting me off. Then she asks "what did you talk about last time when you called?" I'm already getting upset at this point, because I'm so confused about what was happening. I said " I thought that was confidential, and I am not comfortable discussing it with you." She replied "well, we share everything with each other in this department." I said " i dont know why you're arguing with me over this, i just want my appt" and her reply (at this point she is yelling at me) is "no, youre arguing with me, and you need to calm down." I'm shaking really badly and can barely talk at this point. I said one last time "are you going to give me an appointment?" She replied "we only give appointments on an as-needed basis" and she hung up on me.

Aftermath:

My husband was sitting nearby watching tv. He saw the look on my face and grabbed the phone from me. Next thing I know my whole body is shaking uncontrollably, I'm in my husband's arms and im crying and I couldn't breathe. I could not wrap my mind around what had just happened, or even why.

I later went ahead and called to report her. At this point I thought she was a scheduler. A few days later I get a call from the same phone number and start having trouble breathing immediately, thinking it was her. I answered and it was a doctor from that same department. I told her that someone called me from the same number, shouted at me and refused to give me an appointment. She was shocked. I asked her if she could tell me the name and title of the person that contcted me. She told me and...IT WAS A LICENSED THERAPIST!

My issue with this woman is not solely because of how she treated me. My issue is that if it were someone who was really sick (suicidal, psychotic, schizophrenic, etc) and were treated in the same manner, they could harm themselves or others. It scared me to think that if someone was on the verge of killing themselves and reached out for help and were treated this way, what could be the outcome? I dont think she should be allowed to work there anymore.

What do you think? Am I overreacting? Or should this women be removed as a therapist?