Fun Times In Retail :)

So I’ve noticed that sometimes, when my mom goes shopping, and whatever sales associate is helping her isn’t all smiles and bubbles, she’ll say loudly to me “WELL she wasn’t very nice 🙄”, loud enough for the associate or someone else in the store to hear it.

Usually said associate does their job just fine, they’re perfectly helpful, just not very....idk, peppy. They’re not rude, just the typical I’m Not Enthusiastic About My Job kinda thing, that I myself am often guilty of in my own sad retail job.

Is it alright that she says that? Does The Associate deserve to know that they aReNt vErY NiCe? Or is it just rude?