I have tried to use the glow app but it isn’t working

Ma

I would like to use the <a href="https://play.google.com/store/apps/details?id=com.glow.android">glow app</a> to help me to try to conceive but ever sense I got a new iPhone it recognizes me as a male not female (just to be clear I am female) so I can’t log all my symptoms. I have been in touch with the support team and they tried changing me to female on your end but nothing works when I got to change my sex it just freezes.