Working in a Restaurant

Rebekah

Host/Hostess. One of the most important jobs in a restaurant. They are not all "inexperienced high schoolers".

Some hosts are 'real adults' with houses and kids and families of their own. They don't 'give you a bad table' or 'seat you next to, as you so graciously put it, the help (kitchen)' as any kind of punishment. No, it also isnt all about rotation. Server Karen will cry in the office if the hosts give her two tables in a row. Server Bob will scream and the hosts and serve you, the guest, badly, as if it's your fault. Server Joe will try to make the host give the table to someone else all while the host has more guests to seat and doesnt have enough tables at 6:25 for the many 6:30 reservations coming in. That and many servers don't clean their own tables, which in many restaurants is their job if there aren't bussers. It is not the host's job. There are 8 tables that hold 5/6 people, no you, a party of 4 can not have that table for 6 people at 6:30 even though the reservation isnt coming in until 7, because you won't be up by 7. Many restaurants have systems where the hosts plot every table before opening, trying their best to put every window request by the window, every booth request in a booth, and every other request where they want. No, you as a walk in can't sit at that window seat. John Doe made a reservation 2 weeks ago requesting that table. If there are 15 tables by the window and 18 window requests at 6pm hosts cant put them all by the window. That's why they don't guarantee any requests will be granted, it isnt because they hate you. Or you wanted a low table as a large party but the one 30 minutes before you had three 4 year olds who couldnt get into the high top chairs and had to be moved to the table you were plotted at. Sometimes managers dont look at how everything is plotted and move people when they ask and then hosts window table they had saved for you was given away by the boss they cant argue with. Believe it or not, hosts goal is to make everyone happy, managers, the kitchen, the servers, and you the guests. Because in the end, if anything gets messed up or anyone is unhappy, they're the ones being blamed. I have 3 furbabies, an apartment downtown, a significant other, and many, many bills. I don't host to make money to "flex" to my highschool buddies, I host part time for my loved ones. I dont think it's funny when guests are unhappy, I worry about getting fired and losing my apartment and pets. My goal is not to make you angry, it's to keep my job. I'm not any less of a human being for seating you at a table in a restaurant. I am not trying to ruin your night, I have better things to worry about, ok?