NY bill- ivf covarage

🌟h

An Aetna representative told me that they’ll not cover IVF and that’s why we paid in full this month- February. They updated their policy on my portal and they do cover 3 ivf cycles from the first of Jan 🤬. Anyone tried to claim something back from the insurance before? After you paid the full price without realizing that’s covered? Aetna office opens on Monday morning 🙄.