Consent or not?

Question

We've all been on the phone with a company that tells you the line is recorded. 
Does that mean the person on the company's end automatically agrees to the phone call being recorded? 
Does that mean anyone in their company using the recorded line automatically consents to the customer recording the call as well?
Can the company consent to their recording of the conversation, but not the customers recording of the conversation?
If the company has already stated the line is being recorded does the customer have to also tell the company they are being recorded?

Accepted Answer

Yes. It’s for training purposes. So you can hear yourself talk to the customer and know what to do differently next time.
They are aware they are being recorded. It’s part of their job.

Answer

You’re overthinking something so simple 😂

Answer

I’m really hesitant about calling call centers cause sometimes I lose my temper. So I’m pretty sure they have a recording of me being frustrated, or if they just delete it. hopefully they just delete the really bad ones 😬😳.

Answer

Fun fact: 
I worked for a certain tech company for years as tier IIII tech support 🍎 and one of my calls is actually used in training now. If you’re wondering, *a certain smartphone who’s icon is a fruit*’s battery juice tastes like strawberries when you lick it 🤦🏻‍♀️ I WISH that was a prank call. 
When you sign up to work for those companies, it’s in your contract that you’re being recorded and cannot expect any level of privacy on your calls. By agreeing to work for them you’re agreeing to be monitored and recorded. 
The calls are used for training, quality control, and evaluation.

Answer

The company cannot consent to a call being recorded. You should be advising the person answering your call that you are recording their call.
If you as a customer are recording calls you should give the person who answers them the chance to also opt out just as you have been.
It’s one thing to know you’re being recorded for training and another to be recorded by a private citizen.

Answer

As I’ve heard it they get your consent by telling you. You can also state that they are being recorded and they’ll either hang up or comply

Answer

I applied for two call centers and they CLAIM this is why and where recordings come from, for training purposes. 
But you could legit get actors for that... so...

Answer

I've worked at a call center where they record all calls because the supervisors would look for errors in our phone conversations. We would get evaluated on them about once a week and have to listen back. If someone doesnt want to be recorded we would just say it's for training and quality purposes and that person is welcome to hang up and be taken off of the call list.

Answer

I work for police and fire dispatch, when you call 911 we have to say “911, recorded line, what’s the address of your emergency....” if we don’t say it is recorded, whatever is said on the line cannot be used if a case has to go to court....so in short, yes we know it is being recorded, it is in our contracts.

Answer

It depends on where you are, partially. Employees probably consent to the recording as terms of their employment. Whether or not you can record probably depends on if you're in a single party consent state, where only one side has to consent to the recording.

Consent or not?

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