Have not received PAP smear results. *update*

I had a pap smear done at a new clinic September 14. It has been over 2 months and nothing. I have called every two weeks and they keep saying they don't have the results. I have already been billed for this and my insurance has as well. I am debating getting it done again somewhere else but idk.

*so I logged into my account for the place that does labs and this is what I found.

Does this mean I should get it done again?