How do you deal with angry customers on the phone?

Question

Options..
A- remain calm and help as much as possible 
B- give them several warnings if they don’t calm down you’ll have to terminate the call 
C- hang up, I don’t need to deal with that shit

Answer

If I did anything other than A, I’d be fired.

Answer

A + B

Answer

How about another option of getting your manager involved or somebody higher up with the handle the situation better, clearly it’s not working out for you, or maybe you need to be retrained how to handle these situations, I will talk to your boss, and see what they recommend.

Answer

Depends on the job. If I was in customer service, then A or else I'd be fired. If I ran my own business/was contracted out to help them, then B all the way.

Answer

B. I’m not going to tolerate any sort of verbal abuse just because I’m at work.

Answer

I work in construction so definitely B. Maybe C if I get a male figure that thinks he’s better than I am at my job. I never try to do C, but sometimes you have to bring them back down to earth lol

Answer

I’m not doing C bc from this point of view sometimes they never call back or hang up or keep you in wait for hours and do run arounds and don’t fix problems in my account. I’d get annoyed bc it’s the same process they forward me and then leave me hanging tbh. It’s a miracle when you find a worker that really helps you thru a problem!

How do you deal with angry customers on the phone?

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