Does anyone else hate when a customer acts like their time is more important than yours?

Question

Had a customer call in today and right after I gave my intro speech he didn’t say hey or anything like that, all he said was my phone is at 6% and so need you to hurry up and tell me about payment options on an account he wasn’t even listed ob. So naturally I took a silent breath and slooooo ooooowed down. I did advise that I would have to go over account info and have the account holder authorize me to speak with him. And I said I would advise he grabs a charger or call us back when it’s convenient for him. Nope he cut me off and was rude and said MY PHONE IS AT 4% NOOOW just get on with it. So what did I do... I had his mom come on the line (she was the account holder) and asked would she like to authorize me to speak with him or this call only or life of loan. She said life of loan. Which is a really long script which I usually breeze through. Not this time boo boo. I read nice and slow but fast enough it doesn’t seem rude. Then I asked for her birthday and last 4 of social and good call back number got onto the email portion. We have to go over that stuff anyways. Then he cuts in and says my phone is at 1% NOW. So I said I still have to verify a few more pieces of information and regarding options that will take a bit so I can wait for him to grab a charger. He cut me off towards the end and said my phone is at 1% and shutting OFF NOOOW. So I said ok definitely call us back at a better time for you then did my whole ending call outro. Then hung up. Call didn’t drop. Yaaaa boo boo I call the shots you play by my rules thinking you can come up here with an attitude and a 6% bullshit attitude. You said you’re at home grab a charger then. His excuse was this phone is tricky. Sounds like a you problem then. Could’ve charged BEFORE the call if you knew your phone was about to die. Anyways enjoy calling back and going through THE ENTIRE verification process again

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Eh, I mean I worked in customer service but that’s what it is-service for a customer. Often times people are rude or short tempered, but I never go out of my way to make their day worse or to inconvenience them later on. There is no point in that and it’s not the service we are being paid to provide. We never know what people are going through on the other end of the phone, so the best thing to do is be empathetic and make the best of it

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I have worked in customer care for a few years and no I wouldn't have done what you did. Why go out of your way to stress someone that is already stressed instead of being helpful, I don't get it. Is not like you gain anything from it and if you help them they most times appreciate it a lot. So I really don't get why you did what you did. I also don't get when customer service is taking it personal, I never did after all its not me they are angry with.

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As devils advocate…you are getting paid for that time, they are not.

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maybe it’s just me, but i loved getting the customers that were in a hurry. they were quick calls that would bring down my handle time lol. i would never purposely make the customer angry tho lol

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I don’t know why he wouldn’t just get a charger. 🤷🏼‍♀️
As far as the actual question of the customers time being more valuable or not…. Yes, the customers time is more valuable. You’re there being paid for your time, they are not.

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I congratulate you. I hate entitled and rude customers.

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So many customers at my job think we can skip over the mandatory questions we have to ask in the beginning. Good thing you stuck to what your company asks!

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Hello

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Hello

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My mom works at something like Home Depot, she works most of the time at the spot where you can lend machinery for a few hours/days, there is a big gate there so the machinery can be taken out and because it’s the spot where the personell brings out big or heavy stuff with the forklift. There is a parking area in front of the gate (2meters distance maybe) and left and right of it is heavy stuff on palettes. She has had customers driving backwards into the open store so that they can more easily put stuff into their car (not especially stuff the personell is going to bring). Why the heck would you drive into a store?! Even after telling him more than once to drive to the outside and leave at least X space so that the employees can still get by with the forklift he only drove like half a meter, so she told him he either drives or she is closing the gate. He did not so she pressed the button to start it 😂 he was in a hurry then. Obviously she would have stopped it beforehand.
But seriously, why drive into a store?
While I was jobbing in a supermarket a woman told her daughter “Do good in school or you will end up like her”. Are you for real?!?
I get that you should be friendly to a customer but it is human decency to be at least not rude or unfriendly to your cashier, hotline,….whatever.