Does a complacent relationship mean you don't care anymore?

I'm having this conversation with a friend. She strongly feels that if a couple's relationship is complacent/routine, then they must no longer care & should break up. Her point is that work should be continuous & they've failed the relationship if they let it reach the point of complacency.

It's an interesting perspective. I've always thought that complacency and routine were inevitable in long term relationships/marriages?

What are your thoughts on this?

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