Why is it so hard to get money back on Uber eats?

Question

I don’t order much but today I did. This is what I ordered vs what I got. I hate to complain but

The granola was SOGGY. I’m trying to get my money back in the “help” centre. There’s a bunch of different ways I’m trying. They either just say sorry for the inconvenience and it’s end of discussion, or they require a photo. I go to upload the photo and it doesn’t work it just loads forever!! Is there another way I can get my money back for this?

Answer

Yeah the food quality wouldn't really be ubers problem, they only deal with delivery issues or missing items. Call the shop and complain to them

Answer

Call the store & complain to them.

Answer

If you don’t get your money back through Uber eats, you can call your debit/credit card and dispute it. Tell them you didn’t get what you ordered and Uber won’t refund it. I’ve done that before and it works every time.

Answer

You need to go through the restaurant, not the app. The app is really just a delivery service where the menu for the restaurant lives.

Answer

If you can, use doordash. I've had way better service with them. They even give you money back if it takes a long time to get you your order or if you're missing something.

Why is it so hard to get money back on Uber eats?

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