Does anyone know how to get your cochlear implant to work?

Ta

So I don’t know if this is the right place to post this but it’s the place I can so it’s here now 🤷‍♀️

So basically this morning I woke up and I went to put on cochlear implant and it was completely normal but when I went to listen to music I couldn’t hear it like complete silence like it is without it and it was playing so I took it off tried changing the batteries still not working I looked at it too see if I missed if it was physically broken and it wasn’t that around 10am this morning and for hours I’ve had to try to communicate with my family who doesn’t know sign language and I can’t hear them and to off the cake there talking so fast I can barely lip read so I’m frustrated and really need them to work so please help before I punch something