Clearblue OPK

Nicole
I just got my kit in the mail from amazon & it's not working. Ugh! It is the one with the smiley face thingy. I read the directions where it says to insert the stick before peeing. (Which I did) but the display is blank. I tried 3 strips thinking it was a bad strip & nothing happens. These are new strips not dipped yet. :-(
​It says if this happens to call but of course they are closed. Has this happened to anyone? I need to start testing.