Ok. Is it lack of care or is it obsession??

Deuce
Ok queens. I am headed for 1st <a href="https://glowing.com/glow-fertility-program">IUI</a> cycle this month. And having a hard time to hear from my nurse! After ultrasounds and blood testings!! After first tests i had to call clinic 4 times! Until finally got my next appt scheduled. Ladies, i finished my letrozole and now was waiting to hear about next ultra and bloodwork, if i was going to ovulate and when to take my ovidrel shot and what is next. Well guess what. The nurse havent called me back!!! Moreover i did not have any more patience and called them myself-she said she did call me, gave me time and date, she even said she left me voicemail. Guess what?!? No calls received, no voicemails!!! 
Is this normal ???
Or am i just overwhelmed to get this done and way too nervous?