hiw rude was the nurse

Jennifer • Angel baby in my heart 27/01/017 married 01/03 rainbow baby in way EDD 15/12/2018
Seriously called the early oregnacy team cause i had a private scan which showed up as 8 week gestational sac, no yolk nor no heartbeat. Was told to called ept in morning so when i called the nurse said so why are you calling us if there is nothing there....... eh hows about what i have to do next ir do i still have to wait for the two weeks scan or will you help me pass the sac or how about check my bloods since they have only been done once in the three months i found out
Anyone else experince this??
I get they are not fan of private scans but if they actually said what they seen then maybe folkwouldn't  want to go for one