So I work full time in a job that I love but I also have my own business in the wedding industry. A few weeks ago I had to reschedule an appointment with one of my clients because I was sick. We rescheduled for today but I thought it was tomorrow so I never showed up. This has NEVER happened before. I’m usually so organised and I am never late and NEVER EVER EVER do a no show.

I’m gutted. I have sent her a message on Facebook but she hasn’t read it yet.

What do I do to fix this? I was thinking of giving them 50% off my services and just wearing the cost, of they still want to work with me.

I’m so devastated that I’ve let them down.

Edit - I don’t have her phone number yet. We have just been communicating through Facebook. This was supposed to be our first face to face meeting.

Ladies, thank you so much for your responses. I’m meeting up with her and her fiancé tomorrow. She didn’t say anything about meeting up today so I have a feeling she got the date wrong too.

Before I realised we missed our meeting, I sent her a message confirming our meeting for tomorrow 🙄 Then I realised it was actually today. She sent a reply confirming our a appointment for tomorrow and added a smiley face. I will see what happens tomorrow at our meeting. I will still give her a discount and I will be so present in the lead up to their wedding and I will do everything in my power to go above and beyond.

I still feel like a first class arsehole and my anxiety is still heightened. But I went for a walk and I’m trying to stop making myself feel worse.

Thanks again for your responses.