Why wont Glow give me crosshairs?

Alex • ♡Shyla Rose 7.29.07♡Liam Sawyer 4.11.20♡ Due 10.3.21

Ovulated super early this month..cd9. Positive opk, ewcm, hso cervix, and clear thermal shift. Why wont Glow give me crosshairs? It's so frustrating!