Online shopping sites

Angie

My fellow ladies I have a question. This is a screenshot of a site where I ordered a few items online and in a month and a half I only received a 'your order is on the way' email at the time when I ordered it. They have 2 sketchy looking emails for contact and I've been sending an email about the whereabouts of my order literally every 2 days with no reply. Now, I live in Europe so I always expect to wait for something for 2-4 weeks but I just don't understand why can't I get a simple reply from ANYONE in charge? Anyone with similar experience?