My daughter & I need desperate help

I recently moved back to my home state closer to family. her dad & I split with the past he has & what he’s done to us its best if we did. I’ve been back home for 6 months now & have yet to get my daughter into a doctors. She needed her two year old check ups 3 months ago & no doctor will see her without her medical record. The thing is the doctors out in the state we lived before never answer the doctors where we live now request for medical records & ignores their calls. I’ve been trying to get them the past 6 months & been given the run around from them just ignoring me to them giving multiple different numbers. I have a feeling my daughters “fathers” grandma has something to do with it because she use to work at the same doctors office when we first were trying to get medical records. She has since retired from there but I’ve never in my whole life heard of doctors doing this kind of thing. Now my child has to suffer because of it. I need help on what to do. TYIA

Edited to answer questions below:

I’ve called numerous of times. They either don’t answer or say they’ll be on it & never do it. I’ve tried faxing over everything they ask only for them to not accept the fax I send. & no we were never married, thankfully.