So anyone who follows my wife and I know our story. We have two kids, trying for our last and had a miscarriage at 16 weeks in August 2019. We decided to try again and finally got my cycle down to a science. This month we are doing two inseminations 1 today and 1 Saturday (peak) for me. Our donor is fucking amazing and is in Mass. while we live in Texas. He’s super great at communicating and has never been anything but amazing to us. So I send him the label for ups and choose the earliest next day delivery @ 10:30 am, Today comes and 10:30 passes with no delivery. I was so anxious and I call ups, literally everyone was being an asshole, the run around and “it’ll be there by 8pm, even though you paid over $100 with guaranteed delivery🙄”

Well being that it’s time sensitive and temperature sensitive waiting until 8pm would be pointless and non viable for the specimen. I finally call damn near in tears and talk to this angel of a woman who happens to be a same sex female and understands my pain. Not only did she get my package to me by 12:40 pm, she refunded my entire shipping cost bc a guarantee is a guarantee...y’all I was literally about to have a break down and she just took the time to listen, empathize and take action! Day was made, our TWW officially starts and I’ll keep y’all updated!