Graco 4ever issue, anyone else? Read description please

I have 2 graco 4evers. One we use everyday and I love it, the other is a spare seat and anyone who uses it for my son agrees that the long strap for tightening my son in his seat can be hard to pull on to get him properly buckled. Wondering if anyone else gets this a lot as its still under a year warranty so I need to decide whether I take it back for the same one or try something else but I really love the one we use every day so I'm hoping it's just the odd flukes.

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