Ebt questions

I have my card and I need groceries... ive called a couple times to my case worker it goes to voice mail I left voicemail over and over...

The only problem is I was separated... I dont want to get in trouble... the person is back and we are trying to work it out soooo with that being said.. I dont want to get in trouble should I use it or not noo hate we are short on money and need groceries. What would you do?..

edit:

They said to let them know if someone comes back in here...... or it's fraud.