Anyone know what this means? X-ray

Hello everyone, a little over two weeks ago, I went to see an orthopedist. I had an x-Ray. I was told I need physical therapy. I had my first physical therapy appointment today. When the therapist was looking in her system, she did not see the x-ray that I had taken at the orthopedist. It say x-ray “returned”. Does anyone know what that means? Or why it would say that?

Edit to add: I have already made a call to the orthopedist to find out what is going on, but they take forever to get back to me, so figured I would see if anyone knows! Also, just wondering if it’s an insurance issue something like that.