So I know that this post is going to make me sound really dumb, but I am so confused with what was done to my hair. Long story short I scheduled a balayage and somehow during the consultation our paths got crossed and I ended up with dark red/ brown hair (she colored the roots and everything). The lighter hair is my natural color. She told me that she doesn’t consider this to be an all over color as she used a different color at the roots then blended it with another color as the tips.

I went back and froth with her and she ultimately blamed me for the mix up, said it wasn’t her fault that it turned out darker since this was the first time she dyed my hair and she didn’t know how it would hold (I can understand that part), and she told me she used a toner and it should wash out so the root grow out shouldn’t be harsh.

I always thought toner was used on bleached hair, not hair that is dyed darker. What does she mean by my hair was toned as I thought that you can only go darker with hair dye. This is my second time ever having my hair colored professionally so I don’t really have a clue what anything means.

Will there be obvious drastic grow out at the roots or not, that is my number one question. Thanks for the help!