Glow opk strips not syncing with app

Bryanna

I have purchased the glow products for opk and hcg, however when logging the LH it will not sync to the app. My chart still says to purchase glow kits. I did already lol! Why isn’t the app recognizing its own product to sync. I am having this issue with the smart basal thermometer too. What’s going on GLOW.

Please help! I’ve reached out to support just wondering if anyone else is having the same issues!