FAQ

General questions about fertility:

What is a cervical mucus (CM) check and how do I do one?
Many women find the cervical mucus check to be the best way to predict ovulation. In general, as the day of ovulation approaches in your cycle, your vaginal and cervical mucus should increase (i.e. become more moist) and the consistency should become slippery and clear (such as that of egg-whites). This type of clear, slippery CM helps sperm to move faster and to survive longer within the female’s body giving the best chance for fertilization of the egg.

You can check your CM by looking at the toilet paper after you wipe or by inserting a clean finger into your vagina and reaching toward your cervix (which is deeper inside). You're likely to find more CM if you check after a bowel movement. Some women check after they shower every day. It is helpful if you check at roughly the same time each day so that Glow can get consistent measurements.

Once you performed the test you can then enter the data by clicking the ✔ next to CM. After you click the ✔ you may then enter the appropriate values from none to sticky to slippery and from dry to damp to very wet.

REMEMBER: slippery means the consistency of egg whites while sticky can be cream colored, chunky, a gluey paste, or thick like lotion.
What is basal body temperature (BBT) and how do I take mine?
Your basal body temperature (BBT) is your lowest body temperature in a 24-hour period. Basal thermometers are available at most drugstores. The best time to take it is when you first wake up in the morning. Before you even get out of bed to brush your teeth or start your day, pop a basal thermometer into your mouth. It's important to try to wake up and take this reading at about the same time each morning. To do so you can set yourself a reminder in the Reminder Center of Glow Genius. Once you enter your BBT you will be able to see it in Charts Center within Glow Genius.

Basal thermometers are available at most drugstores. Once you enter your BBT you will be able to see it in Charts Center within Glow Genius.


My BBT did not save - what am I doing wrong?
Please make sure to hit BOTH the “Done” button after you enter your BBT on the calculator as well as the “Save” button at the top of the log. Both are essential. If you do not hit the “Done” button, your information will not be saved.
What is an ovulation test?
Ovulation kits and fertility monitors help further determine your expected ovulation by reading the luteinizing hormone (LH) in your urine. They look and work in a very similar fashion to pregnancy tests. We recommend the Advanced Digital Ovulation Tests from ClearBlue. These tests are up to 99% accurate and help in identifying up to 4 fertile days, twice as many as any other ovulation test.

Questions about Glow App:

What do the colors in the Calendar mean?
Colors in the calendar indicate that a certain day is a fertile day, a period day, or neither.

A day colored pink is an expected period day and a day colored green is an expected fertile window day. All other days are colored blue or not colored depending on your calendar view. Days in the future will be colored with our best guess based on the data you’ve given us and our algorithms.
How do I know when my next fertile window will be?
Your next fertile window is indicated by the calendar. You can flip through to future days or pull down the calendar for monthly view.

In either view, the next “green” colored day will be your fertile window and should contain an estimate of your chance of conception on that day.
How do I log data?
You may log data by clicking 'Complete Log' in main screen. Simply tap on the ✔ or the ✘ on the data entry form to enter and fill out any additional data from the drop-down menu.

For example: if you feel stressed, click on the ✔ next to “emotional discomfort”. Then choose from the specific list of symptoms in the drop-down menu.

If you did not feel any symptoms then you may click the ✘ to indicate as such.

Some items such as ovulation tests and pregnancy tests, you can first choose the brand of ovulation test. And then simply click the image that best fits what you see on your actual physical test. For example, if you see a smiley face. Click a smiley face.

Other items such as weight and temperature require data entry of numerical amounts. For these items, the app will automatically show the last data entered. You may click on the number to indicate that the number has remained the same for today.

My period was late/early this month. How do I change my period information?
On iOS:
At the bottom of your main screen, in the "home" view, simply click on "Period log". Within the Period log, click ‘Add’ at the top left corner if you want to add a new cycle. Click ‘Edit’ at the top left corner to adjust existing cycles. You simply drag and drop the little blue circles around until your information is correct. This is very similar to native iOS dragging of copy/paste.

On Android:
On the home screen, tap on the top left corner to slide out the menu, and select "Period log". Within the Period log, tap on the period that you wish to change and drag the endpoints to adjust. To add a new period, simply tap on any non-pink dates.
My period is not supposed to start for a few days but the app won’t let me delete my current period. What is going on?
To maintain the accuracy of our algorithms, you cannot delete your very next expected period. However, if your period is a few days late, you can simply push it out in the app, day by day, until Glow and your period are back in sync. We realize that this is less than ideal, and we are looking into better approaches to this problem.
How do I change my initial data?
You can change your initial data in the Setting tab under the ‘Me’ menu. However please know that Glow is an app based on data science. It will learn from the information you put in and change your average period days and average cycle length so that it best represents your actual cycles. In that sense, you should not have to tinker too much with the initial information.
I would really like to use the metric system. Can I do that?
Yes. In the log if you click the blue F button in the ‘Update BBT’ line – it will become a C, and your measurements will then be in celsius. Likewise, if you click the IN/LB button in the ‘Update BMI’ line it will turn into CM/KG and you will be able to keep track of your weight in kilograms and measure your height in centimeters.
Where is Glow Genius? What is it?
Glow Genius is at the top right corner of your app. It is sort of like the command center of Glow. Within Glow Genius you will be able to access your CM and BBT charts. You will be able to read your notifications, set fertility related reminders for yourself and keep an eye on your engagement level. Most importantly, you will be given daily insights into your fertility based on the information you log and tasks you complete.
What is the Activity Level in Glow Genius?
The activity level in Glow Genius show how engaged you are with the app. The more data you input, the more you tasks you complete, the greater your activity level. Activity level does NOT measure your level of exercise, the numbers of steps you’ve taken or anything else about your daily physical activity.
I had a miscarriage. How do I start using Glow again?
We are very sorry to hear that. Miscarriages are devastating. We would like to ease your transition back to Glow and give you the support you need. Some women would like to pretend that it never happened and start again. Other women tend to become much more cautious and want to know what, if anything, they can do to prevent another miscarriage. We want to be able to help both types of women.

In our future roadmap, we have plans to add functionality that will ask you whether you would like to simply hit the reset button and start again from your next cycle - or if you would like insights and tasks that are more in tune with your miscarriage and hint at gentle ways to minimize your risks. For example by cutting down on caffeine and exercising only in moderation. (But please note: For most miscarriages, absolutely NOTHING could have been done to prevent them.) You can expect to see this functionality in the near future.

In the interim, our best advice is to delete all previous cycles from the app and to start from scratch with your very next period. This is only a temporary solution until we have the right support system in place.
What do all the acronyms mean? TTC, BBT, CM? It’s confusing.
The fertility community very much has its own lingo. We have used several of these acronyms in Glow. Here they are in no specific order:

TTC - Trying to Conceive

DPO - Days Past Ovulation - used to keep track of the days of the luteal phase.

BBT - Basal Body Temperature - Your basal body temperature (BBT) is your lowest body temperature in a 24-hour period.

OPK - Ovulation Predictor Kits - These are test strips you can buy at a pharmacy that you use to determine when you are about to ovulate. Recently there are more advanced digital versions.

HPT - Home Pregnancy Test – These are hormone tests that you can take at home to determine if you are pregnant.

CD - Cycle Day - indicates what cycle day you are currently on. CD 1 is the first day of your period.

CM - Cervical Mucus - Every woman produces cervical mucus. It is a discharge that can vary throughout the cycle. It can be tacky, sticky, egg white, and lotion like. It can be clear, white, and sometimes yellow tinged. Many women find the cervical mucus check to be the best way to predict ovulation.

EWCM - Egg White Cervical Mucus - The increase in estrogen around ovulation causes a female's body to produce an abundant amount of cervical mucus. This creates a sperm friendly environment that is ideal for conception.

LH - Luteinizing Hormone - This is the hormone that surges causing ovulation. It is what OPKs check for.

HCG - Human Chorionic Gonadotropin - This hormone is what a HPT tests for. It is the pregnancy hormone.

Luteal Phase – Most women have a consistent period of time between ovulation and their period. This is identified as your luteal phase.
I would like to import my data from other apps. Can I do that?
We are working hard to make this possible. Thank you for your patience as we work to make this happen.
I need a notes section. Where is it?
You can add daily ‘Notes’ at the bottom of the main page. Please click “Add a note…” and type away.
I want to track my medication/supplements on the app. Can I do that?
While Glow does not currently have the ability to track fertility medication and supplements, it is a component of the app that we are working very hard to create. Our aim to have it be not only comprehensive, but also intuitive and easy to use. Thank you for your patience as we work to make this happen.
I love the tasks. I want more...
So do we! We are working with several doctors to provide more fertility-specific and useful tasks. We appreciate your patience.
I hate the tasks. How do I get rid of them?
We are sorry that the tasks have annoyed you. Please know we revamp them daily and will soon be working with doctors to provide more fertility-specific and useful tasks. We appreciate your patience. Hopefully soon you will not want to get rid of them.
Where do I see my notifications?
You can see your notifications at any time by clicking in to Glow Genius in the upper right corner of the app.
I need this app in Android!
Glow is now available on Android! Click here to download.
I want to delete my account. How do I do that?
Just shoot us an email to support@glowing.com from your user email (that’s the email you used to sign up to the app) with the words “Delete Account” in the subject. Then delete the app from your phone. We will take care of the rest.
I’m pregnant. Is there anything I should do with the app?
Congratulations!!! We wish you a healthy and happy pregnancy!

And yes, please do tell us about your pregnancy. You can do so in the ‘Me’ page. Click the ‘I’m pregnant’ link. When you do so, you will be given an opportunity to share your story. We love hearing about the joy of our users. You will also be able to update the settings of your app such that you no longer receive any fertility related notifications.

Questions about Glow First:

What is Glow First and how does it work?
Glow First is for couples who are sure they want to have a baby as soon as possible. If, for some reason, you do not get pregnant using the Glow app, Glow First provides you with the ability to get a much cheaper infertility screening to see if something is wrong. It’s a way to share the risk of infertility with other couples that are going through the process of trying to start families. You contribute money each month to Glow First. At the end of 10 months the entire fund (plus possible matching contributions) will be split amongst those who are not pregnant. If you get pregnant within 10 months then your money goes towards those who were not so fortunate.
My partner and I have previously received infertility treatment. Can we still participate in Glow First?
Glow First is a non-profit program. That means we never keep a dime of the money. But Glow First is also a program meant for couples just starting out on this journey, couples who do not yet know if they will have any issues with infertility, couples who have the luxury of waiting ten months before they see a doctor.

According to your question, you have passed this point in your quest for conception. We feel that it would be a disservice to you to make you wait an additional ten months to get treatment. And it would be a disservice to other participants to include couples into the program who have already sought treatment for infertility.

Please know that our ultimate aim is to use the knowledge that we gain from Glow First to help find financial solutions for all couples.
How do I get my grant at the end of 10 months?
Your grant will be paid once you have uploaded proof of your initial fertility screening at one of the approved facilities. Your grant will be paid directly to the approved facility of your choice.
How do I sign up for Glow First?
You can apply using the app. We will let you know once your application has been reviewed.
I am in another country outside of US. Can I join Glow First?
No, not at this time. We are currently only rolling out Glow First in the United States. However, we have every intention of expanding internationally as soon as we can. Especially if we see a strong demand from our international users. In the meantime, the Glow app is available and free for our international user.
Is Glow First available on Android?
Glow First is not yet available on Android, but we're working to make that happen as soon as possible!