Glow Baby Tech Support

Ask questions about the app

Creator: Glow

Members: 3m+

Premium app usage

Hi all, sorry I am a new user with this app. I have premium and my partner doesn’t. I added him as a caregiver. My question is if he can update our babie’s nap times and feeding times? Or is he in view mode only?

Upvotes 1
Comments 1

Last reply Sep 5, 2021

am

He can update! My husband uses it when I’m gone to enter feedings and diapers

Is there a way to see summary of the logs?

Is there a way to see a summary of the logs? Ex. 8 bottle feeds today, 4 wet diapers, etc. I can’t seem to find that, only the time for each that I put in.

Upvotes 0
Comments 1

Last reply Aug 7, 2021

Ma

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Articles of the day?

I see the 2 articles of the day in the timeline like normal, but if I click on them or go in the articles tab, they're gone?

Upvotes 0
Comments 0

Last reply Aug 4, 2021

Milk Rash or Allergy Rash?

Hello, ftm here. I’m currently breastfeeding my Bub, and I’ve noticed what looks like milk pimples (I don’t know the correct term 🥲) Which I thought it was completely normal? I had mil Panicking that Bub was ill?? Should I be worried or is this completely normal? Bub is showing no signs of irritation or other signs of illness.. Photo below:

Upvotes 1
Comments 2

Last reply Aug 3, 2021

ha

i agree it just looks like baby acne, maybe with a touch of cradle cap, it’ll go away on its own don’t pick or scrub it

Gifs broken since last update.

Anyone else experienced gifs not playing after the latest update? They're just stills now.

Upvotes 2
Comments 5

Last reply Aug 4, 2021

Mi

Yup

Thea is now 1 month old

Upvotes 3
Comments 1

Last reply Jul 31, 2021

Ma

Love this pic 🥰

Pictures

Anyway I can get back my belly pictures from my two previous pregnancies? 😢

Upvotes 0
Comments 2

Last reply Jul 27, 2021

ma

Did you lose them??

See stats for last 24 hours (hours sleep, number of diapers)

Is there a way to see stats for the last 24 hours? I would really like to see how many hours slept, number of pees, poos, feeds, etc for the last 24 hours.Thanks!

Upvotes 1
Comments 1

Last reply Jul 21, 2021

Be

If you go to the analysis screen and click on the day, you’ll be able to see that info!

Insight Popup Please STOP!

I cannot stand that when I open the app the insight info now pops up. I need to be able to quickly log items and I get delayed because of a stupid pop up that just keeps telling me the same thing. Sometimes when I click the X it pops right back up. This feature needs to go away or it will cause me to just stop using the app.

Upvotes 6
Comments 2

Last reply Aug 7, 2021

Ch

Yes! Especially since my baby is over a year old and now they don't even update for me (but I still log everything).

Breastfeeding timing

Hello all!As I'm using the app, I'm tracking her feeding but being really intentional about only tracking when she is actually eating. But now I'm realizing that maybe that's not a good idea! Sometimes there is a gap of 20+ minutes between boobs so it says it has been 50 minutes since her last feeding, but really she ate on the other side just 20 minutes ago... Any tips? How are you all using it? Thanks in advance!

Upvotes 1
Comments 1

Last reply Jul 17, 2021

Be

I treat it as one session if it’s within an hour, even if there’s a gap. Otherwise I just log as she nurses.

Mi amor

Upvotes 1
Comments 3

Last reply Jul 22, 2021

Ni

Is this a baby or a reborn? Just wondering 🤔😊

Why has this app gotten so bad??

We have twins, and ever since the update to the UI, tracking has been nearly impossible. Switching babies will often not actually switch, and will log results for the wrong baby. Sometimes results won't even sync between my wife's and my device, leading to missed feedings and requiring us to constantly have to cross reference our logs. It's more work to make sure everything is logged correctly than it is to take care of our babies!!Is anyone else having this problem? It's super frustrating. Anyone recommend a better app?

Upvotes 4
Comments 1

Last reply Jul 13, 2021

Ja

I was coming to complain about the exact same thing! Our apps are not syncing and haven't, it looks like, for a few days.

Premium only works for one user. FAIL

This app is littered with ads. So I bought premium, but it only applies to one user. $30 per user!!Support will not respond to tickets, despite that quick support is supposed to be a Premium feature.WTF? Is this app a scam?

Upvotes 3
Comments 0

Last reply Jul 2, 2021

Glow Baby Premium

Hi, I created a Glow Baby profile and then invited my husband. He paid for Premium and we thought that I would have Premium access too but I didn't get it; I am still basic. Is there anywhere to link the Premium access or do we both have to pay separately?

Upvotes 1
Comments 2

Last reply Jul 2, 2021

Mi

As you can tell, Glow doesn’t actually care about its users. After 2 days wouldn’t you expect a response - especially as a Premium user?-Premium only applies to one user (epic fail)-Premium support is nonexistent, tickets are ignored

Can't share a video anymore

With the new update I'm unable to share a vlog. I pick a channel to put it in, then select a video and push next only to be brought back to the "select channel" screen. Just loops itself and won't let me go any further.

Upvotes 4
Comments 1

Last reply Aug 26, 2022

Kr

This has been happening to me for about a month ☹️ I wanted to share at least 3 milestone videos and haven't been able to.

Pure breastfeed

Meet my baby Johan Vyen his 2 months old pure breastfeed/bottlefed with breastmilk.

Upvotes 4
Comments 0

Last reply Jun 26, 2021

Caregivers

I have unlimited caregivers and I am trying to figure out why it is still saying pending for my son's grandma that I tried to add. She has done everything she is suppose to and we still can't figure it out.

Upvotes 1
Comments 0

Last reply Jun 16, 2021

Sleep timer bug

This bug is very annoying. I start the sleep timer when my child fell asleep. When I hear the she is awake I go into her room change her diaper etc, so sometimes I forgot to stop the timer as soon as I realize she is awake. But before I save the slept time I want to correct the end time of the sleep. But I can not!! The scroll down menu has a bug so I can not chose the right time. This came with the app update if I remember correctly so please fix it!!!!!!!

Upvotes 2
Comments 0

Last reply Jun 14, 2021

Timer Coordination

I apologize if this was already asked, but I cant seem to find anything. When my wife starts a sleep timer on her phone, it does not get input into the app immediately so I can't stop the timer on my own phone (we both have premium). This leads to a lot of missed and confusing sleep schedules when we are both taking turns and sleep deprived after the 5th wake up in a night. Is there a way to coordinate the timers?

Upvotes 1
Comments 0

Last reply Jun 13, 2021

Bottle amount consumption data

I been on the internet and going thru the app with no luck. Are we able to pull how much the baby drink? Newborn just been drinking pretty often. We log it every time with the amount the newborn take. I wanted to know if I’m over or under feeding. I want to better inform the doctor during our visits. Any help would be appreciated. I pulled the free version data and it only gave when I feed, but not the actual amount. Thank you

Upvotes 0
Comments 3

Last reply Jun 11, 2021

Ca

There is no set amount. Each baby will eat a different amount. I would stress about it and just feed baby when they are hungry. Your Dr can tell you if baby is growing good and I'd they aren't will offer some suggestions to help.