My work is never enough

Whatever I do is never good enough at my work. I'm an account manager and our calls get listened to and evaluated. The listening team only listens to my calls with someone who has a heavy accent and I'm always getting rated down. Apparently if I don't congratulate them on their new card right in the beginning of the call, I get marked down even though I say it at the end. I try my best, but they never listen to any of my good calls. I have no motivation, I'm tired of feeling like I'm not good enough while on top dealing with customers. I'm worried I'll be the last one to get promoted. During Valentine's Day cookies and a note was passed out but I wasn't there that day and I never got one, and it's not like I'm not friendly or anything. It is crushing me cause it's making me self doubt myself