Plan parenthood troubles?! Sorry it’s long!

Has anyone ever had issues with plan parenthood? I’ll start by saying a year ago I got the IUD paragard inserted and when it was over I got sick everywhere and felt really dizzy and light headed. Well, I got it removed 3 months ago because I hated the excessive bleeding I was having. The OB that I see in my area at plan parenthood has never been nice to me and I don’t know why but it’s really starting to bother me. All the nurses are very nice and supportive. I went today to get a different iud put in and all of the nurses I talked to (there were atleast 4 that I asked just to make sure), I asked if my mom could come back with me to get it inserted because of what happened last time and the pain is terrible and I wanted her there with me. I’m 19 almost 20 so I know I’m a big girl and need to do things on my own but I really wanted my mom with me this time cause last time it was so hard by myself. But anyway, I got into the procedure room and she was getting things ready and I simply asked her if she could go get my mom for her to be there with me. She gave me a terrible attitude and was being a smart ass and said “im sorry but we don’t allow that, I hope your insurance covers the now second iud you’re getting” (It does. I talked to my insurance company about it way before I made the appointment.) With a nasty smirk on her face. Since when can you not take people with you to do these kinds of things? And to mention one more time I asked multiple people and they told me I could. I’m so confused at this point. I don’t know wether to let it go or make a complaint. This had happened multiple times, I mean I admit I’ve switched birth control a lot cause I really want to find one that works just for me but no luck yet... I’ve been on depo and hated it. Then switched to pill and couldn’t remember to take it everyday at the same time, paragard, and now I’m on kyleena IUD. I wanted the mirena but my plan parenthood I guess replaced mirena with kyleena for some reason? So I was upset about that as well. You would think this lady would understand but obviously not. I’m just frustrated and upset at this point.