Had 2 customers come up and order dragon fruit drinks. Before I rung them up, they remembered it was happy hour. I ASKED (very important for later), “do you want me to cancel these and make you fraps instead?” They said no. I RUNG THEM UP. They went down to the other end and stared talking, I was preparing the drinks. They said, “hey, we’d like to cancel those and get fraps instead.” I paused, took a deep breath, and said, “I’m sorry, we can’t do refunds at this stand (something to do with our system, don’t come at me). They looked at me, and one of them said, “excuse me? What did you just say?” I repeated myself again. She says (in a rude tone), “oh really? I wonder what corporate would say about this, cause it’s not ALLOWED. You can’t issue me a refund? That’s ridiculous.” I had to take a few deep breaths, think about what to do, and gave them free drink cards so they would get me fired.

So I give them the cards, and the other one lights a fag INSIDE THE STORE, and as soon as I walk away, starts laughing. They FIGHT over who gets the drink cards, and I hold back my tears because I’ve never been threatened like that before. It’s my first fucking job, what was I supposed to do? I was so taken aback and shaken up as soon as she stopped talking.

I asked her before I rung her up, DO YOU WANT ME TO CANCEL THESE DRINKS? She said NO. I’m so worked up and ashamed with myself...