What to do when someone is flaky?

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This girl I know is super nice and just amazing to be around and we used to work together and we've been acquaintes/friends for awhile. Every time we plan to hangout, she ends up ghosting me like an hour before we hang, resulting in lost plans. She doesn't even say anything about it when I see her next. My sister and I are always trying to make plans with her but this happens a lot. I just want to know what some possible reasons Are? Maybe she has bad anxiety before socializing? I'm stumped): help!