Doctors office dropping the ball

I went through IVF/pregnancy/miscarriage in February-April. My nurse was great and the office was great. Now I’m starting the frozen transfer process. There is a new nurse hired and another nurse I dealt with a little bit who is so nice. Went for a baseline 7:30am yesterday. 4:30pm hits no call. They usually make their calls around 1p-2pm. So I call at 4:30 and the receptionist said she will send a message for them to call me. 6pm rolls around and I finally get a call saying my labs are good and I can start estrogen. I forgot to ask about my thyroid (I asked for It to be tested cause I take thyroid meds and wanted to make sure It was good before going into transfer). The first nurse didn’t mention Thyroid results at all. I sent a message today at 7:30am asking if It was tested. I get a message back at 6:15pm saying it’s low and i need to drop my dosage. They also asked if my dosage is 150mcg. Well it’s not, it’s 100mcg which they should know. So now I have to wait to hear from them tomorrow and also have a prescription filled for a new dosage. Idk if it’s a weird week or if it’s because there is a new nurse. This nurse is familiar with fertility because my friend that did IVF at another clinic had this exact nurse. Sorry for the long rant but I’m already anxious about my transfer and this is adding to it