Should I bring it back?

Question

I know this is probably a dumb question so I'm posting anonymously. My husband and I got new phones 6 months ago with T-Mobile. We both got samsung galaxy s5's. Recently mine has been shutting off randomly. Like yesterday it was in my purse and I heard it jingle so I pulled it out and it had restarted itself. Then it's happened many times while using it, even once while I was on the phone with my husband. He thought I hung up on him. It also freezes periodically when I'm texting and overheats sometimes. The thing is I don't like complaining or bringing things back because I'm afraid they will get mad. My husband said thats what we have the warranty for and said he's taking it back today whether I want to or not since he pays the phone bill. I just feel bad complaining because I love my phone besides those few issues. Should I bring it back?

Answer

Not only will they NOT be mad, they'll be happy to help. And if they aren't it's not your fault, someone isn't doing their job correctly. I get a little nervous ik situations like that too, so I get it. It's always worked out for me though.

Answer

Not sure why you wanted to post anonymous...this isn't shameful or embarrassing or anything lol.

Absolutely take it back. Warranties exist for this reason. Would you rather suffer with a faulty phone for 2yrs or more, or have them replace it with a correctly working one?

Answer

You paid for something it doesn't work, you exchange it. Nothing wrong with that.

Answer

Have them replace it. My s5 did the same thing, that phone drove me nuts with its constant restarting and it overheated so badly it actually hurt my hand once. The replacement had issues as well though not as bad.... I was never so happy in my life to get rid of that phone and replace it with an LG!

Answer

All you have to do is call them (going to the store won't help) and tell them the software is faulty and what it is doing and they will send you a replacement though they do charge you $5 for the new phone. It will be overnighted to you and you have a week to return the faulty one in the prepaid box.

Answer

I mean you have a warranty for a reason and if someone over there gets mad then they probably shouldn't be working there to begin with since it is their job to help out with your phone. Plus when you get your new phone it's going to be less of a hassle to use.

Answer

Oh my goodness you sound just like my wife. 🙊 always feel bad for complaining even though you spent a great deal of money on something. They need to know something is wrong with their brand new product and you shouldn't have to deal with the issues especially paying the money you paid upfront as well as the warranty cost!! Let your hubby take it back for you :) everything will be all good

Answer

I would! I usually just deal with crappie phones though. Why not use that warranty?

Answer

I had same prob with s4. Husband has s6 with no issues

Answer

I had the same problem with my son's s5.  I took it back to tmobile and the sent a new one with no problem. I suggest taking it back while it's still under manufactures warranty so you don't have to pay the deductible through the phone insurance.

Should I bring it back?

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