Could someone with experience with Sneak Peek (snap) please help? I’m so upset. 😭

I did my snap (fast track) kit this morning and there must have been something wrong with the device because I followed the directions exactly but my sample backed up onto the device and I lost like 3/4 of it. I’m assuming since the sample is so small, they probably won’t even be able to process it and get a conclusive result.

(I already contacted the company and I’m waiting to hear back but I figured I would reach out here in case anyone else has had a similar situation)

Has this happened to anyone else, where you sent in a much smaller sample? Were they able to process it and get yout a result? Or did you have to get a whole new kit? If so, did they send it free or did you have to buy it again?

I was so excited and now I’m just so frustrated and sad. 💔