Child support

w • Baby #1 - born 08.28.17 Baby #2 born 03.24.21

My baby’s dad left us in July. He has not seen his child, we have not heard from him. Yet he wants 50/50 custody. Long story short I filed for child support July 25 and still have not heard a single thing. Does it really take this long? I have talked to a supervisor but they are no help.