I've lost faith in my doctor

I recently underwent egg retrieval with the intention of doing a freeze all cycle. I was able to produce 5 high quality embryos that were frozen. Following the retrieval I was handed a packet of information pertaining to fresh transfer. I told the nurse that I intended to do a FET and that I'd like info about this. This nurse tells me that someone would contact me "later" about getting this info to me. For the last 3 weeks I have spoken to 5 different nurses. 3 of them told me to continue taking progesterone and estrogen patches despite my many attempts to explain my confusion in taking these meds if I didn't have a pregnancy to support. The 2 nurses that did understand me told me to stop the meds and that someone would contact me "later, after I get my period" to discuss FET. When I asked why I was being kept in the dark about the FET process, they said "when we give our patients all the information all at once, we find it confuses them more." This is profoundly condescending and as a physician myself I don't agree with the practice of intentionally keeping your patients ignorant. Well, i stopped the meds and finally got my period and when I called to inform one of the nurses, she started prattling on about how I should come in and take a pregnancy test "just in case" to which I explained, yet again, that was doing a freeze all. After she looked at my records she informed me that I had been falsely documented as having undergone a fresh transfer, when in fact I had not. For the last 3 weeks I have been put on a medication course and given instruction pertaining to a procedure that I had never had done. My schedule for FET has likely been delayed and the worst part of it all is that the nurse that I spoke to tried to place the blame on me by saying that I should have called earlier (I called her the day after my retrieval and told her that I was doing FET btw). I am amazed by the complete negligence, the consistent mistakes, and the total inability to accept accountability. I am a physician myself and I know that if I made a error like this, I would get sued. I made a mistake by choosing this seemingly reputable fertile center and now I feel stuck because they have 5 of my embryos.