How do you report issues GLOW

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I have not been able to watch videos in FOREVER. Ive posted anonymous and gliw commented. I did as they suggested which im starting to feel was a joke because I go under the video(s!) and report I cant view videos. Ive commented in there comment on my anonymous post no response after. Im super annoyed. Starting to want to switch but then again I love glow but cant deal with that much longer. 🤦😔