IVF coverage

D • mother of 3 boys 💙💙💙 3 angel babies 👼 trying for a baby girl 💓💓

Ladies I need help/opinions on what I should do. I am currently fighting with both my employer and insurance company as they are saying I do not have IVF coverage but on my profile under my insurance it is listed as covered (screenshot below). They have gotten corporate involved for a "resolution" is what they are saying. I am not sure what I should do next...any suggestions???

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