Does this mean I don’t have to pay it?

I got a ticket last month and have until August 5th to pay it. I had looked it up online the day after I received it and saw it was entered into the computer. I went to look it up again so I could pay it and now it’s showing no record of it. I’ve tried multiple times to put in the information and called the number listed that you can also use to pay but neither have records of the ticket. I do plan on calling and trying to talk to someone tomorrow but I was wondering if this has happened to anyone else