Anyone tried BetterHelp? Online therapy?

I signed up because I want to talk about some problems I’m having with my bf but so far, haven’t had much contact with the therapist.

I signed up on Sunday, got matched with a therapist on Monday and scheduled a therapy session for late tonight (Thursday) right away (that was the earliest I could book).

Since being matched, she hasn’t texted me. I’m not sure if she’s supposed to or not. I asked her a question and she answered me a day later because it was on the days she said she doesn’t answer texts. (Even thought BetterHelp advertises 24/7 texting)

Then one day I kind of was having a hard time and texted her how I was feeling and she sent back “I'm sorry for the emotional distress. We can process relationship conflicts in our upcoming Video Session”.

Anyway I’m wondering if this is normal or not? I really want to talk about what’s happening but it’s a bit difficult.