Me and my husband still cant sync together

Carrie • Hi im carrie I`ve been ttc for 4 years and were hoping this app..along with everything will make a difference 💑 💏 = 👶👣👟🍼
Been having this problem from the start I asked for help glow said to delete and reinstall my app so I did but it didn't help and glow friends said to do the same with your husbands app so I tried that and it made it worse... What now?