Ear impaction

Sarah • I have two beautiful children a boy and a girl. TTC baby #3

So my son went to urgent care this morning for an ear infection. But he also had an ear impaction (ear was built up in the ear against his ear drum)

How do you keep it from building up? Dr told me don't put in qtips. I only use them for the outside of his ears because he drains so much and they look nasty after a week with wax.

What do I do? How do I help him? (He did not like the dr draining his ear)