MCAP Medi-cal Access Program

Is anyone in here enrolled in the MCAP Medi-cal Access Program? I am enrolled and I have not received my ID card for proof of insurance. I asked for a temporary one and they told me they sent it out on 11/17. How long does it take to receive the card. I have 4 appointments coming up for OBGYN and I don't want to have to pay $92 again. I am making monthly payments to the MCAP so idk what is taking so long. I did call the county office 5 times , I called the MCAP like 10 and they couldn't help me at all... I'm stressing out because I can't be seen without the proof