Help: Finanicial Aid Appeal

I have been on academic probation before when my dad died. It says my cumulative must meet the requirements and it does, but it says I can’t have any failing grades, but my teacher gave me a F, she was the only one who didn’t care about my situation, when my other teachers let me make up my work. I didn’t drop the course because I couldn’t receive a F, so I tried my best and STILL FAILED. So that’s why I have to appeal. I was sick, in and out of the doctor several times a month I can go to my doctor to get those records.